https://bugs.launchpad.net/evergreen/+bug/1738021
Use case:
A library places an order for a new dvd. Patrons place title level holds in the opac. When the dvd arrives and is cataloged, parts are assigned to the items. The patron now has a title level hold that can’t be filled. The hold needs to be cancelled and readded at the part level, and the patron loses their position in the hold queue.
Evergreen should provide a way to edit or transfer the hold, allowing changing the hold from one type (Title, Volume, Part, Copy, etc.) to another type.
One response
We have this happen just about every week now, so it would save a great deal of staff time if this feature was available.